We ship within 24 hours of your order. Delivery typically takes 7-14 business days depending on your location. You will receive tracking information by email as soon as your order is dispatched.

Yes! We ship to most countries worldwide including the US, UK, EU, and Australia. Shipping is free on all orders.

The battery lasts up to 7 days on a single charge in standard use. Charging takes approximately 2 hours via the included USB cable.

Yes! The tracker is lightweight and compact, making it suitable for cats (recommended for cats over 3kg) and dogs of all sizes. It clips easily onto any standard collar.

Yes, the tracker is waterproof and designed to handle rain, splashing, and outdoor adventures without any issues.

We offer a 30-day hassle-free return policy. If you're not happy for any reason, contact us and we will arrange a return. Items must be in original condition.

Email us at support@stayclosebuddy.com or use the contact form on our Contact page. We aim to respond within 24 hours.